Reservations.com Customer Support Portal

When will I be charged for my reservation?

← Billing
We charge the entire amount at the time of booking. Because rates fluctuate, we want to ensure the lowest rate possible for you. Our agreement with certain hotels requires us to charge the entire amount at the time of making the reservation. The total includes the full amount with the exception of certain fees and charges you may incur from the hotel directly.

Please see our article about additional charges for more information. Thank you again for choosing Reservations.com.

Billing

  1. Where can I access my receipt for my reservation?
  2. If I cancel my reservation, when will I receive a refund?
  3. When will I be charged for my reservation?
  4. Why was I charged before arriving at the hotel?
  5. Will I be charged anything at the hotel upon arrival since I have prepaid?
  6. Will I be able to get a refund on a non-refundable room rate?
  7. Will I be charged anything at the hotel upon arrival since I have prepaid?
  8. Where can I find information on fees charged directly by the hotel?
  9. Can I change my Currency while booking?
  10. Can I change my Currency after booking?
  11. Why was my refund amount different from my charged amount?
  12. Why was I charged in USD?
  13. Is my Service Fee Refundable?
  14. I've disputed a charge that I do not recognize or am unaware of? When can I expect a response?
  15. Why was I charged multiple times for my reservation, although I booked only one room?
  16. I am traveling for business, can i get a detailed receipt?
  17. I booked my reservation with Reservations.com, but the rates with the hotel are different.
  18. Can I receive my refund on another credit card?
  19. What credit cards do you accept?
  20. Can I use my tax exemption?

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