Booking a Reservation ← Knowledge Base What do I need to check-in? How may I receive a copy of my reservation itinerary? How old do I need to be to check in? What is the pet policy? I'm having trouble booking online. What do I do? Can I put in special request when booking? Web Booking Phone Booking Where is the cancellation policy located before booking? What is are top travel locations to visit? When will my reservation be at the hotel? I have children, Can they stay for free? I need to make a group reservation for more then 9 rooms. How do I do this? Once I have my reservation, will I receive any written confirmation from the hotel? What are your sales hours?