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Reservations.com Customer Support Portal

Billing

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  1. Where can I access my receipt for my reservation?

  2. If I cancel my reservation, when will I receive a refund?

  3. When will I be charged for my reservation?

  4. Why was I charged before arriving at the hotel?

  5. Will I be charged anything at the hotel upon arrival since I have prepaid?

  6. Will I be able to get a refund on a non-refundable room rate?

  7. Will I be charged anything at the hotel upon arrival since I have prepaid?

  8. Where can I find information on fees charged directly by the hotel?

  9. Can I change my Currency while booking?

  10. Can I change my Currency after booking?

  11. Why was my refund amount different from my charged amount?

  12. Why was I charged in USD?

  13. Is my Service Fee Refundable?

  14. I've disputed a charge that I do not recognize or am unaware of? When can I expect a response?

  15. Why was I charged multiple times for my reservation, although I booked only one room?

  16. I am traveling for business, can i get a detailed receipt?

  17. I booked my reservation with Reservations.com, but the rates with the hotel are different.

  18. Can I receive my refund on another credit card?

  19. What credit cards do you accept?

  20. Can I use my tax exemption?

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