Customer Support Portal

We are here to help!

We’re here to provide tips, tricks, and helpful information when you need it most. And if you have a question, we’re here to help with that too.

Need assistance with your existing hotel reservation?
For the fastest and most convenient service use our Manage Reservation feature to receive a copy of your reservation or to cancel your reservation. To change dates or for billing issues only please use our toll free number. If you have additional questions please click the Contact Support link on the right menu or email us directly at support@reservations.com


Knowledge Base

  1. Manage your Reservation 

    1. Where can I access my receipt for my reservation?
    2. How do I cancel my reservation?
    3. How do I modify my hotel reservation?
    4. If I change a hotel reservation, will I still get the same rate?
    5. How do I know my reservation is confirmed?
  2. Billing 

    1. Where can I access my receipt for my reservation?
    2. If I cancel my reservation, when will I receive a refund?
    3. When will I be charged for my reservation?
    4. Why was I charged before arriving at the hotel?
    5. Will I be charged anything at the hotel upon arrival since I have prepaid?
  3. Booking a Reservation 

    1. What do I need to check-in?
    2. How do I get a copy of my reservation itinerary?
    3. How old do I need to be to check in?
    4. How old do I need to be to check in?
    5. What is the pet policy?
  4. Hotel Information & Amenities 

    1. Is there parking at the hotel?
    2. How do I get from the airport to the hotel?
    3. I will be arriving earlier/later than the stated check-in time. Can I still check in?
    4. I have lost an item at the hotel?
  5. Car Rental Support 

    1. How can I cancel a car rental reservation?
    2. How can I change a car rental reservation?
    3. How and when will I receive a car rental confirmation?
    4. Does the car rental rate include insurance?
  6. Discounts & Coupons 

    1. Do you offer AAA or AARP discounts?
  7. Advanced Support 

    1. I would like to speak to a support representative?
  8. All articles 

    1. Where can I access my receipt for my reservation?
    2. What do I need to check-in?
    3. Where can I access my receipt for my reservation?
    4. Do you offer AAA or AARP discounts?
    5. Is there parking at the hotel?
    29 articles 

Feedback and Knowledge Base