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Thank you for visiting our most popular list of frequently asked questions, we hope you are able to find your answer here.

Do you require additional assistance with your existing hotel reservation?

For the fastest and most convenient service, please use the My Reservation feature to Resend Confirmation Email or to Cancel your Reservation

For immediate assistance, to cancel your reservation, change dates of your reservation or for billing concerns please use our toll-free number 855-956-2201. 

For international callers: Australia: 1800-875-303, New Zealand: 0-800-447-355, Singapore: 800-101-3670, United Kingdom: 0800-031-5657  

For all other questions or concerns, please click the Contact Support link on the right menu or email us directly at

Knowledge Base

  1. Manage your Reservation 

    1. Where can I access my receipt for my reservation?
    2. How do I cancel my reservation?
    3. How do I modify my hotel reservation?
    4. If I change a hotel reservation, will I still get the same rate?
    5. Will I be charged a night's stay if I miss my reservation or arrive late?
  2. Billing 

    1. Where can I access my receipt for my reservation?
    2. If I cancel my reservation, when will I receive a refund?
    3. When will I be charged for my reservation?
    4. Why was I charged before arriving at the hotel?
    5. Will I be charged anything at the hotel upon arrival since I have prepaid?
  3. Booking a Reservation 

    1. What do I need to check-in?
    2. How may I receive a copy of my reservation itinerary?
    3. How old do I need to be to check in?
    4. What is the pet policy?
    5. I'm having trouble booking online. What do I do?
  4. Hotel Information & Amenities 

    1. Is there parking at the hotel?
    2. How do I get from the airport to the hotel?
    3. I will be arriving earlier/later than the stated check-in time. Can I still check in?
    4. I have lost an item at the hotel?
    5. Do I have to pay extra for my hotels amenities?
  5. Car Rental Support 

    1. How can I cancel a car rental reservation?
    2. How can I change a car rental reservation?
    3. How and when will I receive a car rental confirmation?
    4. Does the car rental rate include insurance?
  6. Discounts & Coupons 

    1. Do you offer AAA or AARP discounts?
    2. Daily Specials
    3. Rewards
  7. Advanced Support 

    1. I would like to speak to a support representative?
    2. Find on Social Media
  8. R-Club 

    1. Is there an additional charge for R•Club membership?
    2. I signed up for R•Club but was charged a service fee?
    3. What can my travel adviser help me with?
    4. How to I get to my Rclub member dashboard?
    5. Who do I call if I need assistance after hours?
  9. Affiliate Network 

    1. What is the Affiliate Partner Network?
    2. How do I become a affiliate?
    3. Are affiliate relationships exclusive?
    4. Are there requirements for affiliates?
    5. What are the benefits of becoming a affiliate?
  10. Charity Work  

    1. Where can I learn more,sign up and inquire about charity work?
  11. All articles 

    1. Where can I access my receipt for my reservation?
    2. What do I need to check-in?
    3. Where can I access my receipt for my reservation?
    4. Do you offer AAA or AARP discounts?
    5. Is there parking at the hotel?
    83 articles 

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