All articles ← Knowledge Base Can I put in special request when booking? Do you offer AAA or AARP discounts? Does the car rental rate include insurance? How and when will I receive a car rental confirmation? How can I cancel a car rental reservation? How can I change a car rental reservation? How do I cancel my reservation? How do I get from the airport to the hotel? How do I know my reservation is confirmed? How do I modify my hotel reservation? How may I receive a copy of my reservation itinerary? How old do I need to be to check in? I have lost an item at the hotel? I will be arriving earlier/later than the stated check-in time. Can I still check in? I would like to speak to a support representative? I'm having trouble booking online. What do I do? If I cancel my reservation, when will I receive a refund? If I change a hotel reservation, will I still get the same rate? Is there parking at the hotel? What do I need to check-in? What is the pet policy? When will I be charged for my reservation? Where can I access my receipt for my reservation? Where can I access my receipt for my reservation? Why was I charged before arriving at the hotel? Will I be able to get a refund on a non-refundable room rate? Will I be charged a night's stay if I miss my reservation or arrive late? Will I be charged anything at the hotel upon arrival since I have prepaid?