Customer Support Portal

Knowledge Base

  1. Manage your Reservation 

    1. Where can I access my receipt for my reservation?
    2. How do I cancel my reservation?
    3. How do I modify my hotel reservation?
    4. If I change a hotel reservation, will I still get the same rate?
    5. How do I know my reservation is confirmed?
  2. Billing 

    1. Where can I access my receipt for my reservation?
    2. If I cancel my reservation, when will I receive a refund?
    3. When will I be charged for my reservation?
    4. Why was I charged before arriving at the hotel?
    5. Will I be charged anything at the hotel upon arrival since I have prepaid?
  3. Booking a Reservation 

    1. What do I need to check-in?
    2. How do I get a copy of my reservation itinerary?
    3. How old do I need to be to check in?
    4. How old do I need to be to check in?
    5. What is the pet policy?
  4. Hotel Information & Amenities 

    1. Is there parking at the hotel?
    2. How do I get from the airport to the hotel?
    3. I will be arriving earlier/later than the stated check-in time. Can I still check in?
    4. I have lost an item at the hotel?
  5. Car Rental Support 

    1. How can I cancel a car rental reservation?
    2. How can I change a car rental reservation?
    3. How and when will I receive a car rental confirmation?
    4. Does the car rental rate include insurance?
  6. Discounts & Coupons 

    1. Do you offer AAA or AARP discounts?
  7. Advanced Support 

    1. I would like to speak to a support representative?
  8. All articles 

    1. Where can I access my receipt for my reservation?
    2. What do I need to check-in?
    3. Where can I access my receipt for my reservation?
    4. Do you offer AAA or AARP discounts?
    5. Is there parking at the hotel?

Feedback and Knowledge Base