Knowledge Base ← We're here to help! Manage your Reservation → Where can I access my receipt for my reservation? How do I cancel my reservation? How do I modify my hotel reservation? If I change a hotel reservation, will I still get the same rate? How do I know my reservation is confirmed? 6 articles → Billing → Where can I access my receipt for my reservation? If I cancel my reservation, when will I receive a refund? When will I be charged for my reservation? Why was I charged before arriving at the hotel? Will I be charged anything at the hotel upon arrival since I have prepaid? 6 articles → Booking a Reservation → What do I need to check-in? How may I receive a copy of my reservation itinerary? How old do I need to be to check in? What is the pet policy? I'm having trouble booking online. What do I do? 6 articles → Hotel Information & Amenities → Is there parking at the hotel? How do I get from the airport to the hotel? I will be arriving earlier/later than the stated check-in time. Can I still check in? I have lost an item at the hotel? Car Rental Support → How can I cancel a car rental reservation? How can I change a car rental reservation? How and when will I receive a car rental confirmation? Does the car rental rate include insurance? Discounts & Coupons → Do you offer AAA or AARP discounts? Advanced Support → I would like to speak to a support representative? All articles → Where can I access my receipt for my reservation? What do I need to check-in? Where can I access my receipt for my reservation? Do you offer AAA or AARP discounts? Is there parking at the hotel? 28 articles →