Reservations.com Customer Support Portal

Knowledge Base

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  1. Manage your Reservation →

    1. Where can I access my receipt for my reservation?
    2. How do I cancel my reservation?
    3. How do I modify my hotel reservation?
    4. If I change a hotel reservation, will I still get the same rate?
    5. Will I be charged a night's stay if I miss my reservation or arrive late?

  2. Billing →

    1. Where can I access my receipt for my reservation?
    2. If I cancel my reservation, when will I receive a refund?
    3. When will I be charged for my reservation?
    4. Why was I charged before arriving at the hotel?
    5. Will I be charged anything at the hotel upon arrival since I have prepaid?

  3. Booking a Reservation →

    1. What do I need to check-in?
    2. How may I receive a copy of my reservation itinerary?
    3. How old do I need to be to check in?
    4. What is the pet policy?
    5. I'm having trouble booking online. What do I do?

  4. Hotel Information & Amenities →

    1. Is there parking at the hotel?
    2. How do I get from the airport to the hotel?
    3. I will be arriving earlier/later than the stated check-in time. Can I still check in?
    4. I have lost an item at the hotel?
    5. Do I have to pay extra for my hotels amenities?

  5. Car Rental Support →

    1. How can I cancel a car rental reservation?
    2. How can I change a car rental reservation?
    3. How and when will I receive a car rental confirmation?
    4. Does the car rental rate include insurance?

  6. Discounts & Coupons →

    1. Do you offer AAA or AARP discounts?
    2. Daily Specials
    3. Rewards

  7. Advanced Support →

    1. I would like to speak to a support representative?

  8. All articles →

    1. Where can I access my receipt for my reservation?
    2. What do I need to check-in?
    3. Where can I access my receipt for my reservation?
    4. Do you offer AAA or AARP discounts?
    5. Is there parking at the hotel?

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