Billing ← Knowledge Base Where can I access my receipt for my reservation? If I cancel my reservation, when will I receive a refund? When will I be charged for my reservation? Why was I charged before arriving at the hotel? Will I be charged anything at the hotel upon arrival since I have prepaid? Will I be able to get a refund on a non-refundable room rate? Will I be charged anything at the hotel upon arrival since I have prepaid? Where can I find information on fees charged directly by the hotel? Can I change my Currency while booking? Can I change my Currency after booking? Why was my refund amount different from my charged amount? Why was I charged in USD? Is my Service Fee Refundable?